Asian Boy Nation Help -- AsianBoyNation

CUSTOMER SERVICE

AsianBoyNation

Please view the following Frequently Asked Questions:

I lost my username and/or password what do I do?
How can I pay for my membership?
How do I purchase a membership?
Is your site transaction secure?
I just purchased my membership and I can't access it, why?
I cancelled my membership and I still got charged for it, why?
What do I have access to with my paid membership?
How do I cancel my membership?
How come the videos won't play for me?
How do I configure Internet Explorer?
How do I configure Netscape Navigator?
How do I Enable Cookies on Internet Explorer?
How do I Enable Cookies on Netscape Navigator?

Is your question not listed above? In that case, please click here to email us and we will do our best to expedite an answer to you.

I lost my username and/or password what do I do?

If you have lost your login information, you may use the password retrieval form. You will be asked to enter the email address you used when you joined and your user information will be sent to you via email. Click here to retrieve your username and/or password

How can I pay for my membership?

You can pay for membership on AsianBoyNation via your choice of a credit card, debit card, online check, or 1-900 number. All transactions are secure and we offer a state of the art customer support.

How do I purchase a membership?

To join, simply go to the join page where you will follow a few easy steps in order to have access to the members area.

Is your site transaction secure?

Our website supports Secure Socket Layer (SSL), the Internet encryption standard. This allows for convenient and safe online transactions.

I just purchased my membership and I can't access it, why?

There may be different reasons why you are unable to access the members section. Remember that your email address is your login name. The login info is also case sensitive. Please make sure you did not mistype your login information.

To double check your login info, use the password retrieval form.

I cancelled my membership and I still got charged for it, why?

This matter requires assistance from one of our customer support representatives. Please contact us as soon as possible.

What do I have access to with my paid membership?

Your membership gives you access to a wide variety of adult material including pictures, videos, stories and more.

How do I cancel my membership?

You may cancel your membership at anytime. The easiest way to do this is to use the online form. You can also call 24-hours a day, 365 days a year: 888.596.9279 or 480.449.7751.

Upon cancellation, a confirmation will be sent to you via email.

How come the videos won't play for me?

Please make sure you have a correct version of either Internet Explorer or Netscape Navigator installed on your computer. If you are using AOL, we suggest that you open up a separate browser window with either Internet Explorer or Netscape Navigator as there are certain things in the AOL browser that are not compatible with this site. It is also extremely important that you configure your browser correctly. Use the links below to upgrade or configure your browser. If you still do not get video to play, you will need to download either Microsoft Media Player or Apple QuickTime. Finally, with Microsoft Media Player 9, you may need to download the following patch:

Click here to download Windows Media Player Patch

How do I configure Internet Explorer?

Open the Tools menu on the IE (version 5 or later) toolbar and select "Internet Options." Choose the Security tab and click the "Custom Level" button. Configure the six categories as shown below:

Active X controls and plug-ins

Enable the following:

"Download signed ActiveX controls"
"Run ActiveX controls and plug-ins"
"Script ActiveX controls marked safe for scripting"

Cookies

Enable both options in this section.
Downloads

Click "Enable" under "File Download."
Miscellaneous

Set "Software channel permisssions" to "Medium safety".

Scripting

Enable all options under this category.

User Authentication

Skip this section.

When you are finished, click "OK" and select the General tab. Follow these steps:

Click the "Settings" button located in the Temporary Internet Files category.
Click the option marked "Every visit to the page."
Click "OK."
Click the "Delete Files" button located in the Temporary Internet Files category.
Click "OK."
Click the "Apply" button located at the bottom.
Click "OK."

Click the refresh icon on the toolbar and try the broadcast again

How do I configure Netscape Navigator?

Follow these steps to configure Netscape:

Open the Edit menu located on your Netscape toolbar.

Select "Preferences."

Highlight and click "Advanced."

Configure the Advanced category by checking the boxes next to the following options:

"Automatically load images"

"Enable Java"

"Enable JavaScript"

"Enable JavaScript for Mail and News"

"Enable style sheets"

Under the Cookies category select, "Accept all cookies."

Click "OK."

Click the "Reload" button/icon on the toolbar and try the broadcast again.

How do I Enable Cookies?

A "cookie" is a small piece of code that is stored on your computer and allows us to do things like remember your media player preferences. You may experience difficulties using the site if cookies are not enabled.

To enable cookies in Internet Explorer 6, perform the following steps:

From the Tools menu, click Internet Options.

From the Privacy tab, click Advanced.

Click to select Override automatic cookie handling and Always allow session cookies.

Click OK.

To enable cookies in Netscape Navigator, perform the following steps:

Choose "Preferences..." from the Edit menu.

On the left, in the dialog box that appears, scroll down and click on "Advanced".

Choose "Accept all cookies".

Click OK.

If you still have more questions please contact us.